Latest Updates from the IRS

The IRS’ reopening, helpful links, plus what to do if you never received your stimulus payment.

July 27, 2020

IRS Hostage Negotiators makes it our mission to keep our clients and the public informed and up-to-date on all-things-IRS. This information comes from the IRS’ Department of Communication and Liason, Legislative Affairs

IRS Reopening

Public information on the status of IRS operations is at IRS operations and services.

Following state and local guidelines, the IRS is gradually reopening operations. Conditions regarding the pandemic remain dynamic and the following is subject to change without notice.

As of July 8, 2020, more than 9,000 customer service representatives are taking calls on all toll-free lines. The toll-free line for individual taxpayers is 800-829-1040. Help with most account related issues is available, representatives will not be able to expedite processing of paper returns. For other toll-free numbers visit

IRS Submission Processing Campuses in Kansas City, Fresno, Ogden and Austin are open. If a taxpayer filed a paper tax return, the return will be processed in the order in which it was received. Taxpayers should not file a second tax return, doing will result in processing delays. Refund returns will be processed first, followed by balance due returns.

IRS Taxpayer Assistance Centers are open on a limited basis. People seeking in-person assistance at a TAC will need to call 844-545-5640 to make an appointment. An IRS assistor will determine the nature of the taxpayer’s concern and resolve it if possible. Otherwise, the assistor will schedule an appointment at a TAC that provides the service the taxpayer needs.

Online tools and services remain the fastest wait to get help from the IRS. Services available include:

Get answers to Economic Impact Payment questions

Check your Economic Impact Payment status

Where’s My Refund? and Refund FAQs

Payment Options and Tax Withholding Estimator (for a Paycheck Checkup)

Get Transcript and View Tax Account

IRS Forms, Instructions & Publications and Read IRS publications online in a browser-friendly format

Coronavirus Tax Relief for Businesses and Tax-Exempt Entities

Coronavirus and Economic Impact Payments: Resources and Guidance

IRS Social Media Resources:

Social Media Platforms

 IRS on Twitter IRS on Facebook, Instagram & LinkedIn IRS on YouTube

News and information

IRS e-News Subscriptions
NewswireTax Tipse-News for Small Businessese-News for Tax Exempt Organizationse-News for Tax ProfessionalsIRS Outreach Connection

Missing Your Economic Impact Payment?

Due to a systemic error, not all EIP debit cards scheduled for mailing on May 22 were issued. For those who have not received their EIP debit card mailed May 22:

No action on the taxpayer’s part is needed if they live in one of the highlighted states below. A paper check will be mailed to the IRS address of record as soon as possible. Generally, the address of record is the one on their most recently filed return. If an address change is needed, see Address Changes.

For those in other states: If Get My Payment says their payment was mailed on May 22, follow the guidance provided in the Payment Issued but Lost, Stolen, Destroyed or Not Received section of the EIP FAQs.

For all the GMP Q&As see Get My Payment FAQs. For more visit our Economic Impact Payment Information Center.


Get My Payment says my check was mailed on May 22, but I still haven’t received it. What should I do? (added July 22, 2020)

If the Get My Payment application says you’re receiving a check, your Economic Impact Payment (EIP) may come as a pre-paid debit card. Debit card payments come in a plain envelope from “Money Network Cardholder Services.”

Due to a system error, EIPs scheduled to be mailed as a pre-paid debit card on 05/22/2020 were not all issued.

If you live in one of the states listed below, no action is needed. We are working to issue the payment as a paper check to your address on file for you. Get My Payment will provide a new date once your payment by check has been scheduled.

Alabama – Arkansas – Colorado – Delaware – Florida – Iowa – Louisiana – Massachusetts – Mississippi – Nebraska – New Hampshire – New Jersey – New Mexico – New York – North Dakota – Oklahoma – Pennsylvania – Rhode Island – South Dakota – Texas – Vermont – Virginia

If Get My Payment says your payment was mailed on 05/22/2020 and you do not live in one of these states, follow the guidance provided in the Payment Issued but Lost, Stolen, Destroyed or Not Received section of the EIP FAQs.

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